Shipping policy

Shipping Policy

We aim to get your Dear San cans to you as quickly and smoothly as possible. Here’s everything you need to know about how we ship.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation. You’ll receive a shipping confirmation with tracking details once your order is on the way.

Shipping Rates & Delivery Estimates

We currently ship within Australia only.

  • Standard Shipping: 2–6 business days

  • Express Shipping: 1–3 business days (metro areas only)

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Address

Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Missed or Returned Deliveries

If your order is returned to us due to an incorrect address or failed delivery attempts, we’ll reach out to organise redelivery. Additional shipping fees may apply.

Packaging

Your cans are carefully packed to protect them during transit. If anything arrives damaged, please contact us within 7 days of delivery with photos and we’ll sort it out.

Shipping Restrictions

We do not currently offer international shipping.
We also do not deliver to PO Boxes or Parcel Lockers due to the weight and size of our cartons.

Order Issues?

If your order hasn’t arrived within the expected timeframe or something doesn’t look right, email us at hello@dearsan.com.au and we’ll help you out.